Terms and conditions

These terms and conditions are deemed to be accepted by our customers once an order has been placed.

Prices and specification
Goods will be charged at prices current at date of order. We reserve the right to alter prices and or specifications without notice.

Carriage and packing charges are calculated by weight of goods. All goods are sent by Royal Mail, various delivery options are available such as first class delivery, recorded first class delivery etc.

Subject to availability we endeavour to supply goods within a reasonable delivery date. Every effort is made to send complete orders. However, we reserve the right to make part deliveries due to external factors beyond our control. Items which cannot be dispatched for immediate delivery will be dispatched at a later date. It is at our discretion to rectify any non-delivery either by way of further delivery or by issue of a credit note. We cannot accept any liability for loss or damage arising from non-delivery.

Damaged or defective goods
If on delivery goods are found to be damaged or defective then we must be notified in writing within seven days of the date of delivery otherwise no liability will be accepted. In the event that we require the return of goods then we reserve the right to specify the method of return. It is at our discretion to either replace the goods or issue a credit note.

Returns will not be accepted except by prior arrangement agreed with us.

Retention of title
All goods shall remain our sole and absolute property both in law and in equity until paid for in full (including carriage and packing charges where applicable).

Products are based on our own intellectual property rights and we retain absolute copyright of these, actionable in law for any breaches thereof.

Variation of these terms and conditions
Any variation to these terms and conditions will only be recognised where we have provided written agreement.


Privacy policy

dontbitchstitch respects our customers privacy. We only gather information to improve our customers shopping experience and to inform customers about our products, services and promotions. We do not sell or share any customer information with third parties. Below is a list of commonly asked questions regarding customer privacy.

What information does dontbitchstitch collect?
We may collect information such as name, e-mail, address and credit card details when customers visit our website, place an order either online, by phone or fax or participate in a promotion or survey.

How does dontbitchstitch use customers information?
When customers place an order online we use their personal information to process the order, send confirmation e-mails or to contact them via phone, fax, postal mail or e-mail if we have other questions regarding the order.
If customers have subscribed to our mailing list we use their e-mail address to send information about our products, services and promotions. Customers always retain the right not to receive marketing information from us and can unsubscribe at any time either via our website or by contacting us.

How do customers change or delete their information?
Customers can review, change or delete certain personal information when using our site(e.g., name and contact information), usually during the ordering process or when subscribing or unsubscribing to our mailing list. Customers can also instruct us to update personal information by contacting us. Please note that any requests to update your personal information may not become effective immediately but will be amended within a reasonable time period.

What are cookies? How do we use them on this site?
A cookie is a small text file that many websites use to store information about their customers. A cookie is written to the customers computers hard drive when visiting these websites. A cookie may contain information, such as a unique user ID, personal and address details or other information that websites may use to track their customers.

We use cookies in order to improve and enhance our customers online shopping experience. Cookies enable our customers to store their address and contact details if they wish and our trade customers to login in and out of our site. We do not use cookies to track sites that customers may have visited prior to visiting our site or to collect any details from sites other than ours.

Customers can disable cookies by turning them off in their browser. However with cookies turned off certain sections of our site may not be accessible or may not behave as expected.

Is ordering secure?
Protecting customer order information is very important to us. This site uses Secure Sockets Layer (SSL) technology to protect online order information as it is transmitted over the Internet. Customers can check the security of their connection by looking at the lower left-hand corner of their browser window when entering secure pages on our site. Customers should see an unbroken key or a closed lock (depending on which browser is used), this means SSL is active. Customers can also check by observing the URL line of the browser as the first characters of the site address will change from "http" to "https," indicating a secure connection.

What about links to other websites?
The dontbitchstich website may contain links to other sites. We do not control the privacy policies or practices of these websites. Customers are advised to review individual website privacy policies before providing any personal information. We cannot be held responsible for the content or practices of any linked websites and we provide these links solely for the convenience and information of our customers.

Further information
Customers with further queries regarding how their information is used on our site can contact us by phone, fax, e-mail or post. We are happy to answer any questions.